Steelcase is a company that designs workplace products, furniture,
and services with over 630 dealers in 800 locations worldwide. Founded in 1912, the company has been in
operation for over 100 years. One of the
company’s main goals is to provide environmentally sustainable designs. The stated values of the company are
integrity and valuing customers as their greatest asset. They see value in continued education and
provide courses in various areas that are available to the public. The following outlines what a needs
assessment may look like for the Steelcase Company.
Organizational Analysis
Stakeholder
|
Leadership Team
|
Dealers
|
Managers
|
Trainers
|
Employees
|
|
Question
|
Strategy Used
|
|||||
How does your training program align with
the needs of the business?
|
Interviews/
Focus Groups
|
x
|
x
|
x
|
||
Do we have experts that can help us develop
the program content and ensure that understand the needs of the business as
develop the program?
|
Interviews
|
x
|
||||
What persons or groups have interest in seeing training succeed?
|
Interviews/
Focus Groups
|
x
|
x
|
x
|
x
|
x
|
What features of the work or training environment might
interfere with training?
|
Interviews
|
x
|
x
|
x
|
x
|
|
What do we need from management to see this program succeed?
|
Interviews
|
x
|
x
|
|||
Do employees perceive training as an opportunity for growth?
|
Interviews/
Questionnaires
|
x
|
x
|
x
|
||
Has management supported past training opportunities?
|
Interviews/
Questionnaires
|
x
|
x
|
x
|
Person Analysis
Stakeholder
|
Leadership Team
|
Dealers
|
Managers
|
Trainers
|
Employees
|
|
Question
|
Strategy Used
|
|||||
Do workers feel confident performing their current duties?
|
Interviews/
Questionnaires
|
x
|
x
|
|||
Do employees have the basic skills necessary to complete their
current tasks?
|
Interviews
|
x
|
||||
Do employees receive sufficient feedback on their performance?
|
Interviews/
Questionnaires
|
x
|
x
|
|||
Do managers and employees feel there is a need for training to
address performance issues?
|
Interviews/
Questionnaires
|
x
|
x
|
|||
Are employees meeting the performance expectations?
|
Interviews/
Questionnaires
|
x
|
x
|
x
|
Task Analysis
Stakeholder
|
Leadership Team
|
Dealers
|
Managers
|
Trainers
|
Employees
|
|
Question
|
Strategy Used
|
|||||
What tasks are employees required to perform?
|
Questionnaires/
Documentation
|
x
|
x
|
|||
How frequent do employees perform each task identifies?
|
Questionnaires/
Documentation
|
x
|
x
|
|||
What is the difficulty of the tasks identified?
|
Questionnaires/
Documentation
|
x
|
x
|
|||
What is the importance of each task identified?
|
Questionnaires/
Documentation
|
x
|
x
|
Requested Documents:
-
Technical manuals
-
Job descriptions
-
Performance Appraisals
-
Performance Measures
-
Turnover Data
-
Safety Incidences
-
Product Returns
-
Customer Complaints
